Returns & Exchanges

Return & Refund Policy

All Sales Are Final

Due to the delicate nature and hygiene requirements of our jewelry, all sales are final.

We do not accept returns, refunds or exchanges for:

  • Change of mind.

  • Accidental purchases.

  • Customer-selected incorrect styles, colours or variations.

  • Cancelled or postponed weddings and events.

  • Items that have been worn, tried on for an extended period or used for an event or photoshoot.

  • Pierced earrings and jewelry with opened or removed hygiene seals.

  • Custom-made, personalized or specially altered items.

Please review all product descriptions, measurements, colours and order details carefully before completing your purchase.

Damaged, Defective, Missing or Incorrect Items

Every order is carefully inspected before shipment. If your order arrives damaged, defective, incomplete or incorrect, you must contact us within 3 calendar days of confirmed delivery.

Your claim must include:

  • Your order number.

  • A clear description of the issue.

  • Clear photographs and, where possible, a video of the item.

  • Photographs of the internal and external packaging.

  • A photograph of the shipping label.

Please keep the item and all original packaging until your claim has been reviewed. Claims submitted without sufficient evidence may not be approved.

Once the claim has been assessed, Drunk Monkeys Store will determine the most appropriate resolution based on the circumstances. This may include a repair, replacement component, replacement item, exchange, partial refund or full refund.

Submitting a claim does not automatically guarantee a refund or replacement.

Damage resulting from wear, impact, improper storage, unauthorized alteration, contact with perfume, hairspray, cosmetics, water or other chemicals is not considered a manufacturing defect.

Unauthorized Returns

Do not send any item back without receiving written authorization and return instructions from Drunk Monkeys Store.

Unauthorized returns and packages sent to the original shipping address, our registered business address or any address not specifically provided by us may be refused.

The customer will be responsible for all shipping, customs, handling and redelivery expenses arising from an unauthorized return.

Legal Rights

This policy applies to orders shipped to the United States. Nothing in this policy limits any non-waivable consumer rights provided under applicable federal or state law.